WHILE THIS IS SUPPOSED TO BE A TIME OF GOOD TIDINGS AND CHEER, RESTAURANT EMPLOYEES MAY NOT FEEL THE LOVE.
‘Tis the Season for holiday parties and celebrations. Whether it’s a planned event or just a casual get-together of family and friends, bars and restaurants are usually inundated with these types of gatherings in November and December. Though this is supposed to be a time of good tidings and cheer, restaurant employees may not feel the love. If you are a restaurant owner or manager, here are some of the typical issues that may plague your workforce during the holidays, and how to prevent these scenarios.
Problem: Instances of sexual harassment abound—Though we know sexual harassment can be an issue any time of year, this time of year seems to bring it out more than any other time—especially with overserved customers making wait staff feel uncomfortable.
Solution: It starts with a sexual harassment training for all employees. This training should adequately address how to recognize illegal harassment from co-workers and customers, alike. It should also include a reporting procedure so that employees know who to go to when they witness or fall victim to harassment. Further, all servers should be up to date on state required alcohol serving certifications in order to effectively recognize when a customer should be cut off and potentially escorted out.
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